At Guest Supplies Ireland, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, please notify us in writing within 5 calendar days to discuss a return.
Items Damaged in Transit
If any items are damaged during transit:
- Please notify us within 5 calendar days of receiving your order.
- If the damage is visible upon delivery, please sign the courier’s delivery note accordingly.
- Items must be returned in their original packaging, including all accessories and documentation.
- Once returned and inspected, we will issue either a replacement or full refund, and reimburse reasonable return carriage costs.
Items Faulty on Arrival
If your items arrive with a fault:
- Please report the issue within 14 calendar days.
- Items must be returned in original packaging, including all accessories and documentation.
- After inspection, we will issue a replacement or refund, along with reimbursement of reasonable return carriage.
- If the item is found not to be faulty, it will be returned to you, and you will be responsible for the return carriage.
Items Faulty Within Warranty Period
For faults that occur after 14 calendar days but within the product’s warranty period:
- You may be entitled to a warranty repair.
- Please note: Only select items come with a warranty. Check individual product descriptions for warranty details.
Changed Your Mind?
If you’ve changed your mind:
- Notify us within 5 calendar days of receiving the item.
- The item must be unused and returned in ‘as new’ condition with original packaging and all accessories/documentation.
- You will need to return the item at your own cost within 14 calendar days of notifying us.
- Once we receive and inspect the item, we will issue a full product refund to your original payment method.
❗ Please note: We cannot refund items returned in non-resalable condition. A restocking fee may apply to items supplied by third-party manufacturers.
❌ Toiletries cannot be returned due to health and safety regulations — however, we offer a free sample service so you can try before buying.
Returns Process
- When you contact us to arrange a return, we’ll email you a Returns Form.
- Goods must be returned to the address provided on the form.
- Important: Items returned to the incorrect address may incur additional administrative charges.
Bespoke Products & Special Orders
Unfortunately, we cannot accept returns or offer refunds for:
- Bespoke or personalised items
- Special order products
Contact Us
To arrange a return or request further information, please email: